We have a 2-day return policy, which means you have 2 days after purchasing your item to request a return. Please note that we only offer refunds in store credit, so even if you pay for your purchase with cash or credit card, you will be refunded the purchase amount in store credit.
To be eligible for a return, your item must be unworn or unused and in the same condition that you received it. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Returns will need to be brought back to our storefront on Ben Yehuda 64, Tel Aviv, within 5 days after we have confirmed your return request. Please note that it may take up to 3 business days for us to respond to your emailed request.
If your return is accepted, we’ll send you a list of days/times during which you will be able to come drop off the items you are returning, as well as specific instructions on how and where to return your items. Items brought back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Although we inspect all of our items closely before selling them, we are still human and sometimes fail to notice small stains or other flaws. For this reason, we ask that you please inspect the items you are purchasing before leaving the store. If you happen to find a flaw after bringing your purchase home, then contact us immediately so that we can evaluate the issue and make it right. Please note that even if an item is damaged, it is only eligible for return within 2 days of being purchased.
Events and workshops
You may request a refund for any events or workshops up to 24-hours before the event begins. Refunds will be issued back to the original form of payment. If you ask for a refund within 24-hours before the event begins or do not show up to the event, we will not be able to refund your payment.
We do not offer exchanges, however, we do allow you to exchange clothing you own and no longer wear or want for credit to shop in our store. Click here to read more about our clothing drop-off policies.